It’s a week of self-reflection…
Like everything in life, what you give is what you get.
And since this Ideal Clients’ block of the program is all about what you GET, it is appropriate to take a moment and reflect on what you GIVE…
This week is more about changing your mindset, than practical actions.
This should give you some time to both “upgrade” your mindset AND contact some of your Ideal Clients to find out what THEY want (if you didn’t manage to complete this part last week.
Here’s what I’d like you to observe this week…
If you’re not an Ideal Client to (some of) your providers… why would you attract Ideal Clients to your own business?
I’m going to share a few examples from my life – where I believe I’m an Ideal Client to my providers…
BUT PLEASE – this is not about you behaving similar to me, or doing what I do. The only purpose of these examples is to open your mind to honestly look – do you deserve your Ideal Clients?
When I wanted to transform myself from a “couch potato” to a marathon runner and a mountaineer – I hired a personal trainer. She said that there’s a lot of work to be done (“no kidding”) but without a moment hesitation I told her, “I’m a good soldier”. “I’m gonna do EXACTLY as you tell me without arguing.” Which I did. I ran marathons, and climbed some of the highest mountains in the world under her guidance.
I think this already made me an Ideal Client (most personal trainers need to deal with excuses, resistance, evasion and whatnot). But I was so happy with her – that I referred my friends to her, I created a whole marathon group to be trained by her for a year, I even wrote an enthusiastic foreword for her book.
Wouldn’t you want a client like that?
When we started with the Business Bootcamp I hired an image consultant to design my “uniform”… I’m not into clothes and fashion, but I chose to trust him completely, I never negotiated (no matter how “expensive” every shirt and jeans cost me), I shared about his business and products during our trainings, I put him in one of my books, presented him on stage, and produced a video about his business and featured it on our website…
What do you need to do to get a client like that?
When I realized that my students struggle with finding the right web developer, I gave my web developer the stage in some of our trainings – to share about his products, make an irresistible offer, and sell like crazy (we’re talking hundreds and hundreds of thousands of euros)…
I NEVER got a cent from him (there was NOTHING in it for me), and my only condition was that he’ll overdeliver to every single client…
Are you someone’s Ideal Client? And if not, WHY not?
Let’s answer those questions in…
Your Ideal Clients – Part 3
Are You an Ideal Client?
Let’s start with your MINDSET…
Become the ONE You Want to Attract!
This is a rule that works in every area of your life (personal and business), and I’m sure you heard it before.
But when I ask a new client for their most important goals, almost always, without fail – they never bothered to become the person they want to attract…
- THEY: “I want to get comments on my blog post, why no one is commenting?”
ME: “Are you regularly commenting on other people’s blogs?”
THEY: “Eh… No… Who has time to comment on other blogs?” - THEY: “They only take my free opt-in offer, no one is paying for my backend…”
ME: “How many products/services did you buy in the last 12 months after downloading the free front-end?”
THEY: “Eh… None… I don’t have that kind of budget…” - THEY: “I have satisfied clients, but they rarely refer me.”
ME: “How often do you refer your providers to others?”
THEY: “Eh… Almost never… If I’ll tell my friends about this fantastic restaurant, it will become full, and I won’t be able to enjoy it…”
I can go on and on, but I think you get the point.
Just for full disclosure, those are not hypothetical examples – those are actual conversations that took place hundreds of times during the years…
So… if you want to attract more and better Ideal Clients – you better be an Ideal Client yourself…
Set your GOAL for this week…
Here’s a great goal for you:
I am going to become an Ideal Client for some of my providers.
How’s that for a 5-day challenge?
Choose the STRATEGY you will use…
There are many things that you (or anyone else) can do to become an Ideal Client. But probably the main one will be referring…
You might be an Apple enthusiast – and buy every single new iPhone the moment it comes out. You might even stand in line all night to get it…
But I’m pretty sure that’s not what Apple sees as an Ideal Client.
When you move to a whole new level, which Apple calls “evangelist” – where you’re actively trying to convince anyone around you to get the latest iPhone – that’s when you become an Ideal Client.
Now… this is not necessarily the level I’m asking you to reach, but it seems to me that in the northern European countries – referring is not part of the culture, while where I come from (Israel) and where I live now (Spain) – referring and word-of-mouth (both positive and negative) are the norm.
So, if you suffer from referral-allergy – it might be a good week to practice getting rid of it.
In the implementation section below, I will offer you 5 actions you can do to that will help you transform your mindset to one of an Ideal Client…
And if you’re already an Ideal Client for some of your providers… that’s wonderful. Chapeau to you (or “respect” if you’re too young to know what “chapeau” is)…
In this case, simply choose another provider (or more) to practice on…
PLAN your actions in your agenda…
Your next step is to physically plan this process in your agenda.
Plan to invest 10-15 minutes EVERY DAY in the coming 5 days to follow the 5 steps of the process below.
AND… If you didn’t yet interview your Ideal Clients about what THEY want… you will need to plan time to conduct the interviews (physically or virtually).
Since we’re going to use the information you collect and analyze in the coming weeks – I suggest you try to get in touch with at least a few of your Ideal Clients for some quick answers – as soon as possible.
Now it’s time to IMPLEMENT…
Take 10 minutes, right now, and…
- Day 1 – come up with a list of providers you believe you’re an Ideal Client for and next to each provider add the reasons why you believe you are their Ideal Client.
(don’t get upset if you’ve got no one on the list… that’s kind of the norm, not the exception); - Day 2 – Make a list of providers you’re happy with but that you probably don’t qualify as their Ideal Clients and next to each provider add what stops you from becoming their Ideal Client;
- Day 3 – Go over your list of providers you’re happy with (from yesterday) and write down what could you actually DO to become more Ideal for them and share it in the comments;
- Day 4 – Go over your list from Day 1 (the providers you believe you are already an Ideal Client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
- Day 5 – Go over your list from Day 2 (the providers you’re happy with but not yet an Ideal Client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
Each day share with us in the comment box your ideas, actions and commitment.
My commitment to you…
- I’m looking forward to read your process and ideas below;
- I will be there for you on Wednesday to support you with any question, challenge or setback you encounter;
- I’m looking forward to celebrate your progress and results on Friday (I’m curious to hear the strategy you’ll come up with).
Live fully, stay awesome,
Nisandeh
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Day 3:
More ideal is difficult, they are larger companies with less possibilities for personal contact. They could be more ideal to me if they changed that and then I could communicate better with them so I could become a closer and more active/engaged customer.
Day 4:
I shared their last blog announcement with an introduction and comment of myself about why I think their blog is important, correct and valuable.
Day 5:
As they are not personal enough, I cannot recommend them fully. Suppose something goes wrong and they don't get the help they need, people will lower their trust in my professional opinion. And that is one of my unique strengths.
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Day 4 & 5: I wrote a review on GOogle Maps for 3 of the companies. I love thinking about why I love them so much, and spreading positivity also makes me feel good!
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Day 5 – Go over your list from Day 2 (the providers you’re happy with but not yet an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
I referred one of my collegues tot he car dealership.
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Day 4 Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
I told my landlord from the office building about the baker. I wrote a testimonial on the website of the CRM.
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WOMB WEEK 8, AUGUST 12 2022, DAY 5/5
AM I AN ideal client FOR MY PROVIDER?
REFERRAL OF THE PROVIDERS I AM HAPPY WITH AND I AM COMMITTED TO BECOMING AN ideal client FOR
Yesterday I referred Open Circles Academy directly to someone who is committed to becoming a very successful entrepreneur. This woman Daniela is an implementation monster! She has a super hands-on mentality. I believe she will truly profit from following Business University and the next WOMB round. If in the coming days you get a new client called Daniela, you know where she comes from 😉
Further, I also shared how good is Open Circles on social media (Facebook) and why I believe the WOMB program is the best entrepreneurial program I have ever done.
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Wonderful to hear, Maru...
Thank you so much.
In the coming days/weeks we will actually make some smaller workshops available for people who are not yet in our inner circle, so you could invite your connection to join them and taste the work that we do.
Make it a great weekend.
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Awesome Nisandeh! I will definitely invite Daniela to join the workshop. Please send me the info as soon as you have it. I think she will profit so much from it!
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DAY 4 & 5
I spend some time in thinking and finding a way for me to support without draining my energy - because it is online - and I found a forum, where I will comment at least once a week and more if it feels good. I set a note in my calendar after 30 Days and am curious if I like it better then 😆
Refered my photographer and my ads-specialist - both got the job! 🙌
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WEEK 8 DAY 5
Go over your list from Day 2 (the providers you’re happy with but not yet an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
Just now I posted a gratitude message on my personal facebook account about Greetz. My mother turned 75 and I am in Portugal this summer. I really wanted to get her a surprise gift and have it delivered in time. Greetz made it possible. I am grateful and very satisfied with their service.
I am going to become an ideal client for some of my providers.
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WEEK 8 DAY 4
Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
I viewed my list of three from day one. All of them I recommended or referred to more than once. This time, just now, I expressed my gratitude on LinkedIn in for Cyril Wijte and his company Digit Services.
Afterthought: it actually made me feel GOOD! 🙂
I am going to become an ideal client for some of my providers.
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WEEK 8 DAY 3
Day 3 – Go over your list of providers you’re happy with (from yesterday) and write down what could you actually DO to become more Ideal for them and share it in the comments
1. telephone provider > I could find out if there are any other services of theirs that would really help me and recommend them to others
2. business growth courses provider > I could take more courses, grow and give more of myself to them, and keep recommending them
3. appointment software on my website > I could ask them questions and help them improve their product and tell others about this new dimension of our relationship, if it’s positive
4. storage facility - I could recommend them
5. bank - I could take their communication with me more seriously, because they are trying to be a good bank. I could interact more
6. Mollie - I don’t feel the need to be ideal for them
7. software for signing documents - I could become a paying client and recommend them
8. portal for coaches - I could ask them questions and help them improve their product and tell others about this new dimension of our relationship, if it’s positive
9. publisher ebooks - I could ask them questions and help them improve their product and tell others about this new dimension of our relationship, if it’s positive
10. Greetz - I could use their services far more often
11. social media - I don’t feel the need to be ideal for them
12. my bookkeeper - I could be more timely with my actions, try to understand more, so he can be my sparringpartner, I could keep refering people to him.
13. provider of assessment tool - I don’t feel the need to be ideal for them
14. shop for office supplies - I could buy more, but I don’t have the need for more
I am going to become an ideal client for some of my providers.
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Day 4 – Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
I did go over my short first day list
And shared them on social media.
With Zhivko I allready did that long time,
With PersoonlijkeKracht I did for the first time tell on Facebook that I am starting with their training and how enthousiastic I am about their method.
And our handyman Jos, we allready spread the word, lots of people do, he gets his ideal customers very easily.
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Ok, i did some more thinking 😉
My providors list is short. I looked them up on the tax listings. I got a brand new bookkeeper, fiverr contractors, my proofreader, some software and hardware providers, memberships, and a swepth path guy. I also have jobstudents and the payrolling company.
I have a personal relationship with all of them. I take a personal interest in how they are doing. Make sure they are doing all right, also when things are tough. I provide them with a steady stream of income. I get it when life happens. I communicate pro-actively. Ask once a year how we are doing, if there is room for progress. I could do better on referrals.
What holds me back is that if they have more clients, I get slower service. A mindset that needs some closer examination. It is part of a larger "don't take this away from me" reflex.
I will have a talk asap with key providers on this topic and what would make our partnership even better. Monday if possible. Key takeaway this week: let the expert decide based on your pointers/wishlist. Want to get to a larger agreement with them. Including basic sla's.
Need to think about the referring. I feel a real and big resistance. Surprising! Guess I prefer to sell more while offering their service over referring them. This needs some digging, it's not ok.
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And of course there are my business courses. I'm actually not referring but buying 3 people a year a ticket. People react strangely, imo, if they here about the kind of support I seek from trainings, mentors, sjamans etc. Very reluctant to discuss that. Hmm.
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WEEK 8 - DAY 4 & 5 - referrals
Referred Open Circles to my bookkeeper today and a colleague zzp-er earlier this week (but no concrete action yet possible...will follow-up when new program opens)
Tsuki - referred the whole country already, same for Bridgeman
And for anyone reading this: if you’re doing your bookkeeping in Acumulus and need assistance, Count4You is fabulous. Very supportive, knowledgeable and always on time.
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Day 5
Not sure about posting on social media about my providers… I will check if anyone needs the service and I will personally recommend it to who needs it.
I realize I am not there yet!
But I realize it is important I become a better client to attract ideal clients.
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Day 4 Well I asked her if she would like to be referred (I know I am her only client at the moment) and she said "yes".
I will pay attention to my interactions with other entrepreneurs, to see if anyone could benefit from her services, then I will refer her.
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Day 3
Not sure what I should do to become her ideal client.
I will think about how she could help me better. Maybe if I sold more based on the work I do with her, but it's been 3 months and my results have not exactly improved.
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Day 2 - Providers I'm happy but not ideal client yet
Well… there is a lady who helps me with marketing, reading my copy and choosing content topics.
I am happy working with her BUT if she were to raise her price I would probably stop.
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Day 1 - Providers I am am ideal client
Not many actually… None actually. Ouch.
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Day 5 – Go over your list from Day 2
This is a good exercise. I will go over the list of companies that I like on social media but have 0 interaction with because I do not take the time. On social media engagement is key. There is a lot of room for improvement in that area for me.
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Day 4 – Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them
As I said before, when I am happy, I want the world to know. So every time I have a networking event, I will tell people how content I am with. e.g. my bookkeeper/accountant. She really is the best: Accuraat in Finance in Almere. I have the best webshop caretaker/builder you can ask for: Adventis in Steenhoven and I can really recommend having a phonecare service. The best investment you can do when starting a business. Better than an answeringmachine which is impersonal. Pluscare in Utrecht is the best.
But I will certainly make a list to see whether I can do beter in referring my providers to other companies.
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Day 2 – Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients
When I am happy about someone/a provider I want the world to know. So I write reviews on Google. If I get an invitation to write a review on whatever platform they want me to leave a review on, I will do it. Whenever I ate in a restaurant, stayed in a hotel or was helped in a shop, when I am happy, everybody will hear it. I will take the time to write a nice Google review. I get a lot of requests for references when people are in the running for a job or when providers want someone to vouch for their service and/or products.
However, there is certainly room for improvement when talking about social media. There is not much engagement on my social media platforms because I do not engage myself in any platform. I am willing to give people a like and then it stops. So I cannot expect people to engage in any of my social media postings or whatever. So there is definitely room for improvement there.
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Day 1 – come up with a list of providers you believe you’re an ideal client for
It is a good question. I think I am an ideal client for all my providers. My problem is more that I am too trusting and too 'easy'. Most of my providers now, know how to deal with that and they do not take advantage of it. But in the past, that was the biggest challenge. I give a good briefing and I am willing to pay. I do not argue about the price. Problem is that there are a lot of people that overestimate their skills. Furthermore, in the beginning they are willing to go to great lengths to help you and offer quality. But after a while, they slack. One of my most important credo's in life is that you treat people the way you want to be treated. That is key. So what I am looking for in a provider is someone who's in the relationship for the long run. A lot of people want to make extra money without going the extra mile and in the short term they will have more money. But in the long run they will loose their clients, and they will certainly loose me. But when I am happy and a provider respects me as I respect hem/her I am the most loyal and ideal customer/client.
I was with my accountant for 30 years before she retired, My phonecare service, 32 years and counting, My emailprovider 30 years and counting, my bank: 43 years and counting, financial provider (Ideal, etc. ) 13 years and counting, My shippingprovider (13 years and counting, which is as long as Ditha Bonita exists). A (business) relationship is based on trust and respect. I want to surround myself with people that have that same philosophy and for them I am the ideal client.
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First two days after the vacation were jam packed, so here's my list for the week.
Day 1: Who am I an ideal client for
I try to be an ideal client. I write reviews (often only when asked), and refer people to companies or individuals I've worked with frequently. Some examples:
- Cutting Edge Studio (they provide me with some of my formatting work, but they offer a lot more services - I actively refer people to them, comment on or share their posts)
- Bol.com (I write reviews on all products I buy from them, inform people about their Select program)
- Hostnet.nl (hosting provider, I actively refer people to them since they are one of the best and most priceworthy providers in the Netherlands)
- Bas Geraerts (a Dutch artist who created a beautiful aquarel for me that is also the logo of my business, I share his tweets, comment on his posts and have referred a few people looking for artwork to him)
I am very much aware that I'm not an ideal client for this program or any other of Nisandeh's offerings yet, mostly because I'm still experiencing it. I'm also not an ideal client of a lot of companies I take for granted, like insurance companies, utility suppliers, etc.
Day 2: who am I not an ideal client for and what is stopping me
Nisandeh - Still experiencing the program, I'm positive but still need to find the time
My personal trainer - I pay the bills but never considered leaving a review
Insurance company - Never even considered they could benefit from me becoming a more ideal client
Day 3: who am I not an ideal client for and what can I do to become a (more) ideal client
Nisandeh - Share that I'm working in this program, comment on social media, write a review
My personal trainer - Leave a nice review on their Facebook page, actively refer friends to her
Insurance company - could write a message about how well they handled a claim of mine
Day 4 and 5:
I just wrote a nice review for my personal trainer on Facebook, shared a post of Cutting Edge Studio on my timeline and wrote a short review on this program on Facebook. I will translate the last one in English and will post it on LinkedIn later today.
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Day 5 – Go over your list from Day 2 (the providers you’re happy with but not yet an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
- I have asked these providers how they want me to refer and where. 😀
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Day 5
During the week more providers, companies or busyness came by( in my memorie.) so there is more. I got more and more awair of ideal client behaviour and how ‘in love’ or grateful I am and can be with them.
What happened is that a startup asked me for information questions. Which I will give, with another mindset.
Thanks
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Day5
For this assignment I referred BuddyBoss to my buddies and I also referred it to a few of my friends. Because I am quite inspired about their product.
With Wedo wedo.ai/
I put myself on the waiting list so that they know that somebody in Holland is interested and I also asked some people to put themselves on the same waiting list.
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Day 5. Refer one or more suppliers to whom I am not “ideal”
Like yesterday, this seems like a good place to (also) refer – in this case for people who occasionally need new websites (or maintain / update / blog a lot, and want to do that themselves):
Elegant Themes / Divi – the ultimately versatile premium wordpress theme by which you can build any website you want. If you take the trouble to go through all the basic manuals (I thinks 2 days will suffice, but do practice while learning, instead of merely watching the videos without experimenting yourself), than you can build and/or maintain websites yourself, which will save you literally 1000’s of euros. Fair warning: you will still need to install (and learn) various other plugins for special purposes (like facilitating payments, or restricting access to members), but that is the nature of wordpress – there is no theme that caters for everything you might want.
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Day 4 – Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them – either directly to someone you believe needs them OR simply by sharing how good they are on social media…;
Yes I have made 2 referrals and asked by email where my providers want me to react. 😀
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I noticed that I'm an ideal client for a lot of providers, more than I thought. Talking about them, give their names to others. Sharing how happy I'm with their service and passion.
-my VA, gardener, hairdresser (wrote a blog about our relation and his passion, felt very good), my filmmaker, etc
This exercise helps me be more aware of it. And share more on social media or make a testimonial for them.
Thanks!
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Can I ask how your suppliers/ providers are connecting with you?
Is there any (unexpected) story that stands out. Just curious!
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day 4
(where did I leave day 3?)
Yes, giving good referrals, I do that for my cleaning lady.
through the days I reckoned I'm an ideal client for my publisher (and I reccoment her to others.)
I hope I'm an ideal client in this program (and would reccoment to others)
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>> I am going to become an ideal client for some of my providers <> I’ll recommend them already in my network and I’ll gladly refer them on LinkedIN once I know which products will be launched.
2. Airbnb >> I recommend it already to friends and family. Next to this I will start a masterclass and training to introduce HOW TO AIRBNB
3. MKB clients >> Whenever a provider has delivered a good service I recommend him/her to friends upon request. I will however ask them how I can refer them in a manner that works for them.
4. Pro-Act >> I refer them to every ZZP-er or company I know. But again I will ask them what I can do for them to give them the referrals they would appreciate.
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>> I am going to become an ideal client for some of my providers <>DO <>DO<>DO<>DO<>DO<>DO<>DO<< Payment on time. referrals?
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I don’ know what happend here but I’ve just made a list of 7 providers with my DO actions.
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These were the names eventhough the order in which the names have been placed might have been different:
I wrote that I can only assume what makes me an ideal client to them but if I really want to enter into a partnership I must ask them directly. This way I know for sure and can make sure I deliver what they need.
I’ve wrote specific DO’s next to all of them, but I am not going to repeat this for a third time if it has been stored somewhere in the cloud.
1. Luttikhuis tekst.
2. Account Jose Boers
3. Liederholt clearning
4. TransparancyLab
5. DLP plummer
6. AIRBNB
7. Open Circles Academy
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Day 4
Already doing quite some active referring. Going to push more on referring to some businesses from day 2/3.
For all the people here, instal Grammarly app for Mac, Windows, iPhone or the keyboard app for Android. You will love the feedback on your English.
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Day 3
Belsimpel.nl > My contract is no longer complicated since I ported my landline number to a different provider so now I can order my next phone with them including a contract.
WeFact > Refer someone successfully
Drukzo > Order more standard printing.
Comptimus > I spoke to him and we agreed on a monthly fee for his services. Need to also refer people with success.
Nisandeh Neta > I have to make WOMB work, so I can work more with him and be a better client. Now trying to go from Non-profit (Break-even) to Non-profit (with-money-to-pay-for-professionals) Also get people to join one way or another.
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Day 3. What can I do to become more ideal for my good providers?
Hosting provider.
Reach out to them, let them know my take and what client I want to be for them.
Meeting locations.
Contact the previous places I was happy with and a few new places. Ask them if they want to work together and if some sort of cooperation is possible.
Albert Heijn.
Start buying the more premium products and shop there more often.
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Day 2. Realising I interpreted day 1's exercise a bit wrong maybe. However.
My hosting provider. What is stopping me from becoming an ideal client for them is a suitable affiliate program. I would do so much more if we can share in each other's success.
Meeting locations. So far, every meeting space that I booked has been fine. I would choose for the same space every time if they have national coverage and did an evaluation afterwards and followed up on the evaluation. (For instance, when there is a sound bothering me and they can remove the source, I know they are a partner)
Outside of the business. I am loyal to Albert Heijn. However, I think I am not their ideal customer. I think to move me up from just any good regular customer, I would need to understand what the benefits are of buying more exclusive items or taking other services.
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WOMB WEEK 8, AUGUST 11 2022, DAY 4/5
AM I AN ideal client FOR MY PROVIDER?
REFERALL OF THE PROVIDERS WHO I BELIEVE I AM ALREADY AN ideal client FOR
I have two providers where I believe I am already an ideal client.
The first one is my baby's sleeping coach. Even if I do not have contact with her anymore (unfortunately), I will still referr her secretely to sleep depried parents that I know. Tomorrow I will interview two families who currently suffer from sleep deprivation. Then I will referr Trudy to them with all my love and gratitude.
My second provider is ISOC (International Saray of Oriental Culture). I just shared an amazing post broadcasting the newest choreographic creation of my beloved professor Dr. Hassan Khalil to my 2000+ followers. He directed the Story of Ali Baba and the 40 thieves for the the Art House for Folk and Exhibit Arts in Cairo. In this post I describe how fantastic I think he is and give a call to action to enroll his coming workshops and dance journeys worldwide.
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Day 4
Share on social media or refer to someone... I prefer to do this in silend mode and not public.
- Blue Line Zeewolde I include theme in my yearly brithday ginvings to the poor people from de Voedsel/kleding bank.
- In 2 weeks I will buy a laptop for someone (a boy) I dont know personaly but I saw the call on linkedin from a woman I knwo who lives in my town.
The boy had a lot of troubles and is now going back to school to make something of his life. I contacted her and she told me that there was an IT frim who
wanted to donate so I sayd fine but the offer still stands maby for some one else who needs it. After a week she contacted me again and told me that the
IT firm only wanted to lend it for a month so basicly an no use offer. My only demand was that we go and buy it local and not with a big company online.
- Every Christsmas I go to the Lidl and surch for a family who just a day before Christmas is shopping on all the groceries on offer and I aproche theme and
make sure they have a lot extra long shelf life food products and I pay for it. Somewhere on my linkedin this post should still be there at the end of
december 2021. The only reason I posted it was not to brag about it but to hope I inspire more people to help others in need.
So for me now to go on social media and make a post of it dos not feel good. I was raised by my grandmother who told me he who dos good meets good.
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Very inspiring Claudia!
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Chiquita, thank you.
If you could choose to do a simmular thing then what would trigger you?
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Day 4: Referral of ideal clients from day 1.
• I’ll ask her first, but think she as sufficient clients. If she wants I’ll over her my contacts.
• I can make referrals of my former students and advertise them for what they are good at and why you should hire them. I do this already if they ask but could do this pro-active.
• Go over your list from Day 1 (the providers you believe you are already an ideal client for) and refer one or more of them to my network of in any other way.
92 comments
Day 3: Taking the list of day 2 what can be done to be more their ideal clients.
• I could try to make more long term contracts and partnerships where I would take over some of the broader service requirements (though they have a group of people that do this and only outsource parts of their needs), and all I would suggest will lead to my contacts jeopardize their jobs / positions.
92 comments
Day 2: List of providers I’m happy with but that for whom I probably don’t qualify as their ideal clients and what stops me from becoming their ideal client.
• Branch organisation; Different people that make decisions making a partnership difficult.
• University of Applied Science Rotterdam; Contacts are fine but contracts run via departments with their own rules and regulation what is also difficult for my contacts.
• Cities for project on logistics; contract are not the ones that run the budgets and make the final decisions.
215 comments
Day 4. Refer one or more suppliers to whom I already am “ideal”
Since we are a community of people with pretty similar needs business-wise, who are currently extra open to reading about suggested / preferred / referred suppliers, I think this community is the very best place to highlight certain parties that can help you.
• PlanEllen.com – If you need an affordable website, delivered by an extremely committed person, this is the place. She also does SEO. Full disclosure: she is my partner. That doesn’t make me biased work-wise however. I’ve hired many people, and she has a distinct commitment (I definitely wouldn’t hire her if she was just so-so).
• Printenbind.nl – If you need high quality print work (posters, booklets, etc), and the lowest cost, in the fastest way, mostly by way of a Do-It-Yourself online ordering editor, this is the place.
• Macvoorminder.nl – Because of good partnerships abroad, they can always deliver new (no second-hand options here) macbooks at 100’s of euros lower that the market price.
477 comments
Day 4 11-08-2022
See your list from day 1 (the providers you think are already an ideal customer) and refer one or more of them – either directly to someone you think needs them OR just by sharing how good they are on social media…;
I do this regularly for Apple. I once even made a Youtube video of the unpacking of my MacBook Pro. I also made a YouTube video for the LG screen 5k 27 inch.
What I'm going to do is make a YouTube video of my new electric scooter for entrepreneurs. I am going to explain what the tax benefits are for entrepreneurs to purchase an electric scooter. As a result, I immediately promote the brand of the scooter and show a side of me as an ideal customer. I now drive my electric scooter to my appointments and I also find it more fun than driving a car. Every ride costs me nothing because I have solar panels. Let's get started on the script this week...
178 comments
Dag 3 - Neem je lijst met providers door waar je blij mee bent (van gisteren) en schrijf op wat je eigenlijk zou kunnen DOEN om meer ideaal voor hen te worden en deel het in de opmerkingen:
* bringing the practice of everything I learned from my favourite providers into daily life;
* focus on making small steps; action;
* spreading the word about the providers I love and am dedicated to.
323 comments
1. I am an ideal client for:
- visual designer: I refer her/ always mention her when presenting the set/book. (i could do that more with name and company name though and even more often).
-I listen to her advice and feedback.
- I told her not to give us a discount on her hourly rate, as she offered without asking for.
- I made sure she was paid in time
- I will come back to her first when needing visual designer
Smyle toothpaste
- I support their cause (no more plastic tubes)- so I think I am more a supporter than an ideal client
- I invested in them through a loan
- I refer them to people and show the product even
Lego
- What about plastic free world..:D
- I think i am more a fan than a ideal client
Yoga Garden
- Took their classes
- Took their teacher trainings
- I became one of their teachers in the end
- If/ when asked i showed up to help and also actively asked how to help
- became also friends
- I always referred them and still- even now they don't exist anymore.
Green Choice
-Support their cause
-actively refer them
-live by their standards (solar panels, reducing personal energy use, etc
-i would not mind a small price hike/ difference
2.
I do have brands and companies that I buy easily with, cool blue, philips, vegetarische slager, bakery ASN Bank, zilveren kruis, maybe lego and Smyle, Efteling (might be an ideal client) , web designer, apple, managementboek.nl, vipassana centre
I love all these products or services, and will most likely keep on buying them and preferring to buy with them, but
- I don't support their brand/ organization (apple, phillips)
- There is a "what's in it for me" instead of team feeling
- Will go for a cheaper supplier/ discounts
- Will not buy no matter what
- might feel a number and miss a personal connection
Then, I very much dislike it to find myself in a marketing funnel, or to fee pushed to do something (like give a '9' at a questionnaire)
I am very weary and distrusting of big companies and marketing- it takes time to get my trust on some level, and I expect to see that the values a company portrays, are also seen on different occasions (not only at gaypride or greenwashing).
So I guess it is about quality, connection and trust to get the feeling of support and togetherness.
78 comments
I understand and have experienced that if you give something, you always receive something. An ancient wisdom.
I regularly make a recommendation, but writing reviews, yes I can improve it. This assignment does give me insight or awareness. If a company asks me for a review, I always do that. But almost never spontaneously. So, I will do that more often.
Also every now and then a nice tip, like recommending a training course or a company, which I think will help them.
This week I made a list of 4 companies for which I am going to write a review, 4 reviews before Friday.
Give a good friend a tip for an American company/product that fits her product completely. I don't think she knows this one yet. Also a review for this company.
This afternoon a local company gave me very good service, I report that on their website.
181 comments
Day 3 – Go over your list of providers you’re happy with (from yesterday) and write down what could you actually DO to become more Ideal for them and share it in the comments;
1. bike repair shop: I really have to recommand them to other people, by mouth and bij referral in their website.
2. Hema: I have to email them about what they see as their ideal client and react to their answer. I would like to test some of their products at forehhand.
3. editor. Give more positive referrals.
4. audiovisual hiring company: think who could be new clients for them and email some people in my network that they should try them.
5. yesterday I forgot to mention Open Circles! Yes I can recommand this program to people in my network!
I already started to be less greedy through the insights of this week. Havew given referrals and hav given recommandations for other companiesthat are worth it.
718 comments
That would be wonderful, Alma…
In the coming weeks we will open some programs for new people (and the next WOMB program in a few months), and it would be great if you could tell your people about those…
Cheers…
477 comments
Day 3 10-08-22
Check out your list of providers you're happy with (from yesterday) and write down what you could actually DO to become more Ideal for them and share in the comments;
1. Ziggo: I had planned that as soon as the opportunity arises, I will switch to fiber optic. If I stay, I will write a positive reference about Ziggo. I still have doubts about this.
2. LG: With so many LG products, it's weird that I haven't made this known by writing a reference yet.
3. LINKSYS: I wrote a positive reference about LINKSYS yesterday.
4. An ideal customer with a small ICT company. Writing a reference for his ICT company. I'll do this as soon as he gets back from vacation. I will also emphasize this one more time by saying this to him.
I will also write a reference more often. I stopped doing this because I got a lot of spam because of it. How could I prevent this? Does anyone have an idea?
329 comments
Dear all,
I want to share with you that yesterday I started to ask potential ideal clients what they want. I have done two in depth interviews (by phone).
These are the three main things they want when it comes to solve sleep deprivation:
1. They want compassionate guidance in the process of teaching the baby how to sleep. They often have the feeling of not being taken seriously when it comes to sleep deprivation. They want to be seen, understood and guided accordingly.
2. They want to have a Parent Support Group where they can share experiences and exchange tips
3. They want REST. Ideally they would like to have a professional team who can initiate the sleep coaching process for the FIRST WEEK. They want to be able to take distance from their baby during the night so they can sleep and gain strenght to do the sleep coaching continuation (mostly three weeks in total)
I still will do two more in depth interviews and I am also starting to get answers from the google forms. This is very valuable and super exciting!
Can not wait to next week's assignment. I am getting ready
268 comments
Great Maru!
I am curious about your next step...
Talk to you soon
376 comments
Thank you so much for sharing Maru. Love the quality of the answers you’ve got so far. These answers provides lot of insights into your ideal clients needs, tone of voice to be used for recognition purposes but also to create a sense of urgency.
329 comments
WOMB WEEK 8, AUGUST 10 2022, DAY 3/5
AM I AN ideal client FOR MY PROVIDER?
What can I actually DO to become more Ideal for them?
In order to become more of an ideal client to Open Circles Academy I can:
- implement all the insights that will get me closer to my goal
- write my book in 28 days
- build an amazingly valuable blog/vlog
- create irresistible FEBE funnels
- steadily start building my expert position
- start generating great profit that allows me to buy the next steps in the program
- blog/vlog about my entrepreneurial journey and insights with Open Circles
- referr Nisandeh and Vered online and to all my fellow entrepreneurs
- referr especially those who are potentially ideal clients to Open Circles
- contribute to the expansion of open Circles to Spanish and Mexican markets
- ask Mexican entrepreneurs what they want and assist Nisandeh in creating an irresistible offer to them (off course only if Nisandeh wants it ;>)
- offer myself as a Spanish tandem partner to Nisandehand to Vered
- volunteer as a English to Spanish translator of Open Circles events and/or workshops
- get the most out of the WOMB program. My success is the biggest referral
- become the entrepreneur that I envision to be and acknowledge Nisandeh and Vered for all their support and guidance in the process
718 comments
That’s SUPER COOL, Maru…
And everything you’re writing is wonderful, but I think it brings a good point to everyone.
Although it’s great that you’re coming with big list of ideas how to become a more ideal client (for us, in this case), you could simply ask…
We know exactly what makes a client an ideal client for us, and often it doesn’t require a Herculean effort (and not even a major investment)…
One of the things we love the most is partnering with our clients - so we find ways that whatever we do together is a WIN-WIN-WIN.
I believe this is true for many other providers - we don’t need to guess what would make us better clients for them, we just need to ask, and if we can do it - we build a solid, long-term, sustainable win-win-win relationships.
I have (and had) relationship (as an ideal client) with some providers that lasted decades.
And I really, really, don’t want them to grow old and retire one day… 🙈
329 comments
So true! I am sweating my brain where I could simply ask. I will do it at the Q&A session 🤗
477 comments
Hi Nisandeh,
Of course I would like to make a recommendation for this program. I follow your system step by step and even if this only leads to one new customer, I will recommend it wholeheartedly.
718 comments
Wonderful… great to hear, Marcel.
I’ll be very grateful.
477 comments
Let's hope I get at least one new client, Nisandeh. And of course I prefer more than 1 new client, because then the recommendation will be even much better.
189 comments
WEEK 8 - DAY 3 - What can I do to become more ideal for the providers I'm happy with?
Musicians - Buy their music on bandcamp etc. , send them an acknowledgement
Albert Heijn - Nothing I can do....they should not meddle around with my buying behaviour subconsciously in this way.
Movie producers - Get a Netflix subscription to pay for what I watch
Knab - Did all I could....they don't respond to my complaints
Coolblue - Leave reviews for what I buy
I'm starting to see the difference between being loyal and ideal.
I can be loyal with a relatively passive attitude.....it doesn't cost me any extra energy or attention to go to the same supermarket every week.
This passive, consuming mode is quite baked into the Dutch mentality.
But ideal requires an active attitude....stepping out of the consumer mode and getting engaged and actually have a relationship with the provider.
477 comments
This is absolutely right, Rens, how you finish your contribution. Thank you for expressing it so eloquently.
189 comments
Thanks, Marcel! Quite a difference, never thought about it before this week..
576 comments
Day 3
Day 3 - What could I do?
Recommend them
Post a review on google business
write blogposts about my experience
make posts with my biggest insights and link to their profiles
Stop freewheeling and follow the steps to the letter (I so get you Cornelia!)
576 comments
Day 2
Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients and next to each provider add what stops you from becoming their ideal client;
Apple- I love them but I only buy their stuff second hand. No clue if I can leave reviews anywhere, and I also don’t feel like it to be honest So what stops me is the distance and the massiveness of the company. And the price too, I guess.
Lidl- I go there every week, I love them, and I would probably recommend them if someone would ask. But everyone has his own preferences so nobody ever asks What I could do to become a better client for them: stop complaining. (I tend to complain every now and then about the amounts of plastic they use or when they miss out on certain articles)
Chris Rommers- he is the best text writer I know (except for Kitty Kilian). But I bought his program and never did anything with it. I should work with it, implement it and then write a review. His emails are hilarious and I love reading them. I don’t think I ever recommended him to anyone ever, so here you go: if you need someone for advice on your website texts, how to make it convert better in a fun and effective way, check him out. Just be on his mailing list to see how he does it.
139 comments
DAY 3
What I can DO to become more Ideal for them
Leave comments
give likes
send emails with testimonials
write blogposts about my experience with them
become their affiliate
make posts with my biggest insights and link to their profiles
question them less
freestyle less
Well there are quit some ideas. The question is if I want to do that. I love giving in a natural way, without tactics...
108 comments
• Day 3 – Go over your list of providers you’re happy with (from yesterday) and write down what could you actually DO to become more Ideal for them and share it in the comments;
Copy AI programme, I could take on customers for writing blogs also. In that way I would need more writing done, which would then allow me to buy their programme. But, as my focus needs to be on my core business I will not do that.
My local car dealer – I could skip sharing my car. That would make me an ideal candidate. I am very creditworthy and a careful driver.
My local courier, I could sell products and sell them around the country.
108 comments
• Day 2 – Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients and next to each provider add what stops you from becoming their ideal client;
My copy AI programme – I use their free service and this is sufficient for me. I will not be their ideal client because I don’t need very much in the way of writing to make it worth while getting the paid version.
My local car dealer, eventhough I am in the market for a car, their dealership does not offer a lease programme that allows me to share my car. As I feel this is a must in this day and age, it makes me not the ideal client for them.
My local courier service- I do have goods that need to be sent around the country but not enough fort hem to make it worthwhile.
183 comments
day 3
What I have more to do is actually what I had written yesterday.
I can do what I know and what I want from a structure that gives me the freedom to live my vision and mission. To do that why I'm here.
From the party and I can hang the garlands myself.
183 comments
Day 2 – List providers you're happy with, but probably don't qualify as their Ideal Customers, and add next to each provider what's stopping you from becoming their Ideal Customer;
Much of what I call my ideal client in which I claim to be committed and which I am not. I mainly did ad hoc things from the moment but then time nothing and then again a lot. They can't rely on me for this.
This is a painful conclusion and also the reason that I participate in this training. Working on my business and it starts with myself. That's why it's great that this week is in it and also in it now.
To feel even more the importance of what I myself might expect from a customer and might say myself but not always live.
By being more committed to myself and my company in what my heart desires, I also have to take care of that. I can, as I think, of fellow bicycle mechanics that they always know better and are stubborn and do everything at once and have no focus. That they don't go for our customer and try to save the cyclist and their own haggie.
I now see those things that I am that image myself and can connect more from there and see what is needed.
Usually and not again a question arises in a program that I have just started myself. Like now I started doing the 6 life savers again last week and going to bed on time and getting up earlier. This structure and possibly all structure I was afraid because it might cost freedom and now I feel it gives me freedom. I can create it myself. And I can know it all, but if I don't do it myself, who will my customers get and what will they hear.
I always tell people you can say so much to your children but they only see how you do it and hear little of what you say.
My slogan is I say what I do and I do what I say.
This makes me in project and the step of transformation in which I am now that I can say it nicely and now also want to do it.
thank you for the assignment and the insights and invitation to look at it again.
183 comments
Day 1
- All cyclists who want to continue to experience safe and great cycling pleasure every time they cycle.
I am the ideal customer because I know from my own experience how important safety and reliability are. And that I am committed to ensuring that everyone gets this great experience. From vision and passion
- Bicycle mechanics who want to work together
I am the ideal customer because I have taken successful steps from my own experience that are important for the two-wheeler industry. For now and the future. From vision and passion.
- Companies / (two-wheeler industry or doing something with a bicycle) that are looking for a partner for repair and maintenance in collaboration
We need to go back to the source in the industry. From repair and maintenance. Calling companies to account for their responsibilities and taking them themselves. Repair and maintenance is the source of safe and daily cycling pleasure. Without a network of quality network, there is pressure on the cyclist's safety, the cyclist's costs, the cyclist's enjoyment, the environment (think of better maintenance, a longer lifespan and not buying another bicycle every year. I am committed to this from commitment mission and passion.
314 comments
Day 3 What could I do to become an ideal client....
As for the bank I could leave money in the bank but what do I do to make sure I don't look at my money every day and think too bad...I can do so many things with it other than leave it in the bank and let them speculate on my money.
As for the doctors...jsut shut up and listen to what they have to tell...
I don't know if I want to turn into an ideal client.
Perhaps this means that my clients are also stubborn, know very well what they want for their child. When I look at the parents of the children, this is also the case for the most part, some have doubts about the giftedness of their child, but they know what they want.
The question still remains for me whether I like what I do now.
The surch still continious.
477 comments
Hi Claudia,
Maybe I can be of some help in your search. Of course free and without obligation.
314 comments
Hello Marcel,
Thank you for your offer.
I was on a vision week and a lot of things are clear, for now I struggle with the ideal client assignement as I am moving away from working one on one with clients and working on contract base that dos give me the most security but dont want that annymore. So I am on the surch how to replace that with what I want. By turning one on one in to group sessions I already created 14 ours time without the loss of income to go on and have me time and time to developpe new stuf that I realy want to do.
So it is not that I dont know what I want it is more that I am on de surch of the how and that is praticaly time management within my "complex"family situation.
In my one on one with Nisandeh after my vision week the puzzle started top come together.
The assignement of the ideal client I will take it with me when my collega and I are spending 3 days in a hotel to work on our business together.
So the struggle is with the assignement for me as I want to do something else but I will take it with me for ukIQ so my collega and I can find out what our ideal client will be.
477 comments
Hello Claudia,
if I understand correctly, because it is not entirely clear to me what you write down, you and your colleague want to identify who your ideal customer is. You don't know who this ideal customer is yet.
You have gained more insight into what your vision is and what you no longer want. I assume that this vision will match what your ideal customer wants.
The only point of attention I would like to add, also use an external one. His gaze is turned a little more from the outside in.
Good luck and I look forward to reading what you have achieved.
314 comments
Hello Marcel,
I react under your reactions
>>if I understand correctly, because it is not entirely clear to me what you write down, you and your colleague want to identify who your >>ideal customer is. You don't know who this ideal customer is yet.
There are different company`s that I have. For myself the ideal client assessement was not an assessment as I am in a transition and I solved that part by creating more time for me by grouping clients.
Together with a collega I have a company where it would be verry interesting to make her think about the questions to see what the outcome will be and if indeed we are on the right way before we develope the next step (training)
>>You have gained more insight into what your vision is and what you no longer want. I assume that this vision will match what your ideal >>customer wants.
No this vison week was pure ment for me to figure out what is it that I realy want to do with the few working years I still have left. Dos what I do now with my different company`s give me the fullfilment I want. That has nothing to do with my current ideal clients for one company in wich I guide childeren and there parents on a governement contract base. But it dos consume a lot of my time and stops me from doing what I want.
>>The only point of attention I would like to add, also use an external one. His gaze is turned a little more from the outside in.
yes you are right and I will go that way also once I decide how to stop what I am doing and in the mean time still earn money, not to live but to build our home in Algeria as I want it to be.
Good luck and I look forward to reading what you have achieved.
108 comments
Day3:
What I could do to be an iDeal cliënt:
My fb ads provider:
-trust them
-trust myself
-trust the process
-be patient
-be committed
My branding partner:
-propose to work together and offer her work to my clients
My personal trainer
-write a referal
My VA
-wrote a referal on linked in
Be grateful and show it. It’s fun and gives good energy. Txs!
It’s good to think about this. Why I do or why I don’t. To me it is fear of something.
If I change that in love again it doesn’t stop me and I can thrive.
215 comments
Day 3. What could I do to become more ideal to the suppliers mentioned yesterday
• Buy more
• Refer others to them
• Give good reviews, behave like an ambassador
• Follow them more “blindly” / question their work less
• Give them more of my time to engage with them or their clients/network
• Help them improve (when they are receptive to such input), give them advice
108 comments
What stops me to be an iDeal cliënt:
-don’t think about it.
- have the opinion that I’m not interesting for them
- hate/love relationship with soc media/ internet
- lack of gratitude (I’m going to change this from now on)
- fear of spending too much money, fear to loose my freedom
329 comments
WOMB WEEK 8, AUGUST 9 2022, DAY 2/5
AM I AN ideal client FOR MY PROVIDER?
What stops me from becoming their ideal client?
The ONE Provider I am currently thrilled and tremendously thankful for is:
OPEN CIRCLES ACADEMY
Even if I have followed all Business Bootcamps (since I knew they existed) and have purchased all Business University in 2016 (I was one of the many running back to the room), I do not qualify as an ideal client because I currently can not afford buying all the programs (yet).
What stops me from becoming Nisande's and Vered's ideal client is:
- lack of profit
- lack of implementation speed/ muscle: I overthink it too much
- wanting to play it too safe
- seeking constant confirmation: but I am committed to start writing my own book!
- lack of consistency and constancy
- just doing it
268 comments
Day 2
Which providers am I happy with but I am probably not the ideal customer….
I am happy with many providers. From gym, to various suppliers, printers, business coaches, etc.
So I don't write a list of providers, but only the reasons why I think I stop to becoming an ideal client.
I think what stops me from being an ideal client:
- Not prioritizing to follow the training (other things first)
- No sense in wanting to refer to others
- I don't want to take extra orders from the provider because I don't see the point of it
- I don't think it's necessary to do or follow additional training sessions
- I don't even like everything so I'm not a super fan
- I'm not shouting it from the rooftops, in other words, I don't think it's necessary to know that I'm satisfied with the provider
- I like variety so I sometimes order older ones too
- I don't see the need to buy new orders from the provider
- I think it is not necessary to stick with one merge
- I like to compare (price, reviews)
So what stops me?
In general I think I don't want to stick with 1 provider because I like to try other things. This also depends on the next extra support I get/don't get from the provider. And also dependent on the money it will cost. And the benefits. Reviews. Etc.
477 comments
Hi Sigrid,
What you write triggers me. How does that relate to the relationship you build with a supplier and the price? It seems to me that you attach little value to a close relationship with a supplier. It seems that feeling free and unattached is more important to you. If this is the case, then it seems to me difficult to establish a close relationship with your customers.
409 comments
day two
1. to my accountant: I'm still a little fish for him
2. soc media: I use to little
3. forte supermarket. I go there to buy stuffer my mother and keep on telling that I prefer. another one for my own stuff.
4. KPN, I only use telephone and internet
5. belastingdienst, I pay as little as I can (using the rule)
329 comments
WOMB WEEK 8, AUGUST 8, DAY 1/5
AM I AN ideal client FOR MY PROVIDER?
I believe I am an ideal client for two providers (reasons listed below the name):
1. Trudy de Boer, my baby's sleep coach:
- I did EVERYTHING she told me even when sometimes I did not agree
- I asked tons of questions and made sure I understood all her instructions
- I reported proactively and in detail
- I trusted her with the wellbeing of my beloved daughter
- I respect her and admire her deeply
- I offered her my unconditional support to build her LEGACY
- Since she doesn't have a website or a book, I offered help to create both
- I offered to build a company around her expertise, a company that can provide a great contribution to the world
- I want to get her thousands of clients around the world by building a system around her sleeping coaching method
- I talk about her with all my family and friends, I constantly express my gratitude towards her
- I reffer her to all the sleep deprived parents I encounter
Unfortunately my provider has refused all my ideal client advances.
Trudy has firmly rejected my proposals/ideas saying that she does not have the interest in scaling her business. She wants to stay small...
2. ISOC (International Saray of Oriental Culture)
- Based both in Brussels and in Cairo (Egypt), I attended all ISOC's programs in order to become a professional bellydance performer and teacher
- For five years I have been traveling to Brussels and to Cairoto participate in all courses, events and festivals
- Once graduated, I have volonteered to become their Ambassador in Mexico and in the Netherlands
- I have organized several events and workshops for ISOC in the countries mentioned above
- When I won the Benelux Bellydance Championship, I acknowledge ISOC's founder, Dr. prof. Hassan Khalil for my success
- I brought many of my friends to a dance journey with them in Cairo
- I have referr them publicly and privetly (to the annoyance to many of my friends who think I over do it)
- I have becomea very close pupil of Dr. Hassan Khalil. He calls me now "My Artistic daughter"
- I love and respect my professor as a father and I am devoted in helping him building a LEGACY
- I challenge him to create in ways he has never done before. We currently create dances at a high level together. He says I understand him in a very unique way
- I help translate his workshops in other languages
- He says that he trusts me with all his material and intellectual properties which is the biggest honor from me
- I love Dr. Hassan Khalil for who he is and not for what he can do for me/ give me
- I am very grateful for the knowledge and the vision of dance (and life) he has prvoided me
- Dr. Khalil is currently 83 years old and still traveling the world, teaching and dancing as if he was 40 years old. I want to be like him when I reach that age ^_^
120 comments
Day 2
Belsimpel.nl > Only buy my phones at their store. Not the provider contract. In the past, I had a complicated business contract which I didn’t want anyone to mess with. So, kept it in the hand of the provider itself. Don’t actively refer people.
WeFact > Great Invoice platform. Just haven’t referred any people with success.
Drukzo > Do all my printing with them but have a lot of special work which takes them more time which isn’t what their business is built on.
Comptimus > Webmaster is great. Do refer people to him (with little success). I don’t pay him enough myself. Is a personal friend of mine.
Nisandeh Neta > I do buy his cheapest products ( Business Bootcamp , BU, WOMB ) but not the full-price products. It’s not the quality but the money side of things. Also, I haven’t been able to get others to join his program, even though they do take my advice which I tell I got straight from him.
Grammarly > Have been using it for years to improve my English writing (TIP for all the people here) but never bought their premium service.
Lots of other great apps/software which I don't buy but use the free version of or only the lowest priced version.
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>> I’m going to become an ideal client for some of my providers < I pay my bills immediately but could be a better client in the way I communicate
2. Jose Boers Accountant > I pay my bills immediately but could be a better client in the way I communicate
3. SiteGround: I pay my bills but do not use it. I believe they don’t care but if you talk about ideal client as someone who follow up and do what you like them to do, then I am one bad customer for them. A friend recommended them to me which is why I’ve joint them.
4. SurveyMonkey: The same as for SiteGround. I can do so much more with them than I do.
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Day 1
Coolblue > If they have it I buy it, even if the price is higher. Tell people how good and personal their aftersales is.
Vimexx > All my Webhosting goes through them. Not gonna change for price. Always refer people to them once they talk about their hosting.
Albert Heijn > First choice of supermarket. Have their paid service for bonus products.
Chasin > First choice for my regular clothing. They have the right fit for my body. Rarely try something else. They put their name on their clothing so I’m a walking advertisement.
UnderArmour > First choice for fitness clothing. If I make an instruction video without my martial arts uniform it is with UnderArmour on. So, I do video advertising as a professional martial artist.
MyWereld > If I have to choose where to go for dinner, it's mostly them. Share our good food experience and the high quality and wide choice of Sushi for a world restaurant or even bring someone with me.
Accres > They rent me their gym. It’s been almost 10 years now and I keep renting more hours every year.
Promio > They produce my branded t-shirts and stuff. Referred some clients to them who started to take their services as well.
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WEEK 8 - DAY 2 - Providers I'm happy with but for which I probably don’t qualify as their ideal client and what stops me from being that
Albert Heijn - I got a Premium subscription recently. I've stopped the subscription because I noticed negative effects on my spending habits, even though I had decided to not let this happen. Still happy with them overall, but this experience impacted their image negatively, making me less loyal.
Some of the musicians I enjoy listening to - Spotify is great, but only pays very little to the creators. I've already started buying some of my favourite music from Bandcamp and other sources to support them. Some of them don't have a way to do this.
Creators of some of the movies / series I watched - most of them I download, because I don't want to be online when watching and want the best quality. Have researched for ways to directly pay the creators, but that seemed impossible. Now thinking of getting a Netflix-subscription and just not use it, just to make sure I actually pay *something* for the things I enjoy watching.
Facebook - After being with them for years, I've stopped using their site for their increasing censorship and predatory business model.
Twitter - Relatively happy, at least the pros outweight the cons for me. If they had a subscription to remove the ads for a low monthly-fee I would take it, but they don't have it. So I just disable it in another way.
Insurance providersNot much of a connection I feel with them
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Not to forget KNAB for my bank accounts.
Started out there as a very happy customer, being able to use multiple bankaccounts for my various financial buckets.
Then their app became sluggish, slow, and some bad changes were introduced.
Not even major issues overall, but I felt very unheard when I addressed these issues and so far, they have not been solved.
If something better comes up, I'll be the first to jump ship.
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Day 2.
I have many potential businesspartners and a few businesspartners who that I want to be the ideal client for them. The realtion though is short, due to the fact that I am starting my new businesslot in which I have a relatively short connection with suppliers. What I already have been doing is social media messaging on facebook for our accommodationpartners. That wil be also a thing to do for suppliers.
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Day 1 – come up with a list of providers you believe you’re an ideal client for and next to each provider add the reasons why you believe you are their ideal client.
Jortt- I've been a customer from the first hour. I love how they made my life so much easier... I pay on autopilot, and I refer everyone I know to them. I sent them at least 5 new clients. reminds me that I didnt refer my sister yet, so I should do that asap:) I also pay happily, because I know the value of what they deliver and I have a great understanding with their customer support (which I believe is the best)
Decathlon- I buy everything I need for my sports from them. I am doing a lot of sports, but also sportive stuff for my kids and everything I need for camping I go buy there. I take people and I am very loyal in writing reviews for them.
Fiverr- I have relationships with multiple vendors on Fiverr, and once I find a good one I will always leave an extended review and recommend them to others. My website guy got a few clients via me already. I have a long term relationship with him and I hire him monthly for a certain amount of hours.
Dick de Wit - my homeopathic Doctor since I was 4 (yeah he should be retired by now but doesn't want to). I am very loyal and stayed with him for 40 years, always pay my bills the moment I get them, nudge him when he forgets to send them, and I recommend him to friends and relatives.
Print - en Inkstation Vianen - I do all my print and copy work with them. Sometimes I just go there bcause I like them so much. We're not friends, but we know each other for years now. I recommend them but I don't think I ever wrote them a review (will check google for it)
iUsed - Refurbished Apple Shop. I buy all my apple gear from them. Yes, second hand. It comes with a 2 year warranty, it's not cheap but now I have a laptop for 600 euro instead of 2000. And it works for the coming 2 years certainly. I refer people, write reviews and have a good relationship with them. I don't visit them too often so they don't know me, but everything we need is from them. Especially in times when I needed to replace something but didnt have the money for new, they were my life savers.
Groentehandel de baars- my groceries shop. I go there for everything because they don't use plastic and get their vegetables from close by- and it's affordable. The quality is not always perfect but I'm fine with that. I never complain and I recommend them to everyone in my neighborhood.
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Day 2 – Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients and next to each provider add what stops you from becoming their ideal client.
Happy with:
1.my bike repairshop. My bikes (city, race electric, folding) bring me everywhere. They keep their repairpromises. The personel is sympathetic.
What stops me? Not wanting to be visible in all social media.
2. Hema. For sheets and towels. It is still a dutch company. I am a client for years now. What stops me: I would say, a kind of greediness. Its- normal - that - they - deliver - feeling. But it isn t. The company needs good feedback....
3.My editor. What stops me: that I pay for the service. I could start giving positive referrals....... 😀
4. Audiovisual hiring company. Just started working with them. High expectations.... Lets see. If they work well, i could give a good referral. Stop being greedy.... 😀
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>> I’m going to become an ideal client for some of my providers”
1. The Open Circle Academy >> I’ve purchased almost everything you’ve offered. I’ve come a long way and I am still growing in commitment and entrepreneurial mindset. I gladly recommend the services of The Open Circles Academy .
2. Airbnb >> Having been a SuperHost 5 time in a row, recommending a number of people, I see myself as the kind of my Most ideal client
3. My Guests from Airbnb >> I take pride and pleasure in overdeliver and in making each individual stay unique. They very geniously leave beautiful reviews
4. MKB companies >>I always pay my bills immediately as I know they need the money. I don’t recommend them actively online. But I do recommend them to friends if someone is in need of that specific service.
5. ROC van TWENTE>> my time and material client. I am happy to say that they have prolonged my contract a great number of time which has led me to work there for 2 years.
6. Pro-Act my broker >> Since I’ve started working with them I have generated my own customers from word of mouth offering them fee with little effort.
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Reading what I’ve written about the Open Circles Academy I remember that Nisandeh has told us a number of times what his ideal customer was. And it was not just buying all their products. Paying on time what only one of them. Being committed. Doing what they advice us to do. Entering into a long term partnership. Becoming successful. All of these where elements of their ideal clients. My success is their success.
The fact that I just filled in what I believed to be the perfect answer when the answer was something completely different just shows how important it is to ask instead of assuming. Especially if the intention is to enter into a partnership.
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Day 1: A list of providers I believe I’m their Client for and next to each provider add the reasons why you believe you are their ideal client.
• My cleaning lady: Never ask her a favour, show I’m happy, increase payments every year without she asking for it.
• Some students I supervise; Answer their mails almost always, fast and at (strange) time during the day as well plan feedback moments when they need it.
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For tomorrow's Q&A:
Dear Nisandeh and other participants,
I write a personal message via LinkedIn to managers with whom I am linked. This is an action item of what I'm going to do new on 15-07-22. I ask them to choose a leadership topic about which I ask them questions. I also mention that it takes half an hour and that I write down their answers. I have already sent 6 of them and no one wanted to participate. What else can I do before approaching the other 32 managers on my list that they are participating?
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Great question, Marcel…
Please post it tomorrow on the Q&A page and I’ll do my best to offer some ideas…
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Day 2
Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients and next to each provider add what stops you from becoming their ideal client;
How is my provider
Because of my accident I had to delegate everything in my life. I now Realise that I am not the first person who is in contact with our providers. So who are The providers in my life for me. I probably are not an ideal client for all my providers as I don’t have any contact with them. What stops me from becoming their ideal client is that because I organise my life the way it is now I have all the time to spend on the things that I think are important to me.
I don’t want to spend time on providers I want to spend my time on peoples.
Okay back to the exercise. I have to have some because of day 3
WeDo is a firm that I am interested in because the way they are approaching the market and I’m going to think about how to become there ideal client
https://youtu.be/XnSIqCBU8Ag
BuddyBoss
Because BuddyBoss is going to be my Solution and my connection to my WordPress and LearnDash to build a community.
https://youtu.be/NsuK1NcnHxw
And while I was making this part of the assignment I Remembered the man who makes very good tutorials so there we go I can do something on Friday with the tutorial off learndash and buddyboss
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Day 2
I am not an ideal client to:
- My bank, I dont like my monney to stay there because the have a profit from it and I prefer the profit to be in my wallet.
- My supermarket because I only by when there is a offer that bennefits me and I dont take extra stuf, just whats on the list. I realy dont like supermarkets
and they way they try to fool people with the way they decor it.
- Random people who try to sell me there product by approging me by mail or linkedin or on a network meeting. If I want something from there service I
will ask my self
- Doctors because they are specialised in one thing and I am a whole boddy. I dont like theme when they have the attitude they know and I am dumm
- People like police, judge etc. if the automaticaly think they have respect because of there uniform or clothes.
Respect you get it by your behavior and not by what you wear.
- Healt insurer for every one or two years proof theme over and over that my son is handicapt and we need the PGb budget. They all have it in there
system for 23 years and he will never get better so why fill out all the forms every year again.
By writing this down I realise that I make it hard to do the excercise tomorrow because I have no wish to turn into there ideal clients...
Yes I can refer some of theme but that would still not make me there ideal client.
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Day 2 09–08-22
Make a list of providers you're happy with, but probably don't qualify as their Ideal Customer, and add next to each provider what's stopping you from becoming their Ideal Customer;
1. Ziggo: I notice that their service has improved enormously, but what is holding me back is the negative experience in the past. I notice how strong the influence is of a negative experience and how long it takes before the positive experiences outweigh the negative ones.
2. LG: All TVs and monitors are from LG because the picture quality has been great for many years. The 5k 27 inch screen is razor sharp, but had a bad start and broke down after 2 and a half years. What stops me is that I'm too critical and I'm going to do something about that.
3. LINKSYS: This is a Wonderfull example. I was not satisfied with Ziggo's Wifi and replaced it with two LINKSYS and had the Ziggo router placed in bridge mode (with XS4ALL I could do this myself). Although I now have a mesh network, a device was unable to communicate with the new router. A coaching client helped me to better understand the LINKSYS device. Now it works optimally and I achieve incredible speeds with WiFi. My most important lesson here: you can blame the provider for something not working properly, but make the most of something if you don't know it enough. I am going to write another positive reference about LINKSYS today.
Just to share an important insight: At the beginning I give a drawing that visualizes the entire coaching process. They can print this enlarged to add notes and insights. In the meantime, I'm going to ask if it works for them and what I can contribute or improve on.
4. The following example brings shame to my mind: An ideal customer, the best customer yet, helps me with technical stuff on my website. He works as a government executive and also runs an ICT company as a freelancer. I have never written a reference for his ICT company. How terrible!!! I'll do this as soon as he gets back from vacation.
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WEEK 8 DAY 2
Make a list of providers you’re happy with but that you probably don’t qualify as their ideal clients and next to each provider add what stops you from becoming their ideal client.
1. telephone provider - there is no personal connection
2. business growth courses providers - there is no personal connection and I don’t take all the courses (I do refer to Nisandeh and Vered, though)
3. appointment software on my website - there is no personal connection
4. storage facility - there is no personal connection
5. bank - there is no personal connection
6. Mollie - there is no personal connection
7. software for signing documents - there is no personal connection
8. portal for coaches - there is no personal connection and I’m not satified about the service
9. publisher of ebooks - I’m not satified about the marketing and the publishing process
10. Greetz - there is no personal connection and I don’t use the service often enough
11. social media - there is no personal connection and they feel more like a commodity, not something special anymore
12. my bookkeeper - I don’t take all the services; I do refer, though
13. provider of assessment tool - there is no personal connection anymore and I am not even in their target audience
14. shop for office supplies - there is no personal connection
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I now realize that not for example Martin Guitars or Honda Motors are my suppliers but the respective dealers. This takes a different view on the matter.
Motoport Wormerveer (Honda dealer). There I buy a new motorcycle, new helmet, clothes and insurance. also do my maintenance there. Didn't realize I might be an almost ideal customer.
I don't advertise them. I don't feel the urge to do this either. We got a fair deal. Our relationship is still young. Just wait a little longer.
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DAY 2
I am happy with
Marie Forleo
Don Miller
Denise DT
Jeff Walker
Tosha Silver
WOW now it starts to make sense!
I am not a cheerleader, I don’t answer to blogs, in groups and posts and rarely give a like, because I am not often on social media.
I think now I get why: I bought, used and liked their services, but they don’t know me?! There never was a direct contact… hm I have to think about that, because I write book reviews to books I really love, but never met the author…
It feels like my inner child does not feel seen and does nothing for them on purpose 😳
Well.. I think I am up to something. Let you know tomorrow.
WOW …if this is true: How can I create onlinecourses that REALLY connect?
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WOW ! Great insights, Cornelia. I recognize a lot of it.
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Really?
Would love to hear: What is your conclusion?
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It’s like you write, Cornelia. I also bought, used and sometimes liked the services from certain organizations, and then they ask for a review, but they don’t know me. They never made personal contact. So first I buy and then I also ‘have to’ give.
My conclusion: It’s about the way I aproach this myself. Someone has to be the one who starts giving. It might as well be me. Giving IS receiving. It’s more fun this way, and it might return to me from a different direction.
So, did you find out how to really Connect?
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I am chewing on this one also
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Its a hard one… have you seen Nisandeh’s answer to my question today?
If you want: Let me know what you do with it
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DAY 1
I am an ideal client to
My coach - punctual, pay immediately, wrote a testimonial, referred to friends, will interview her
My Webdesigner - I give clear briefings and am easy to work with, refer her a lot, made a webinar with her that brought her new clients - got and wanted nothing for it
Providers, insurances & phone Company- pay fast, only call if I don’t see another solution
My photographer - referred her a lot, wrote testimonial, paid immediately
They often ask me to spread the word, so I think they are happy with me too. 😊
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Day 2. Who are suppliers to whom I don’t qualify as an ideal client (and why don’t I)
• All of the suppliers of content/programs (e.g. Nisandeh, Aaron Ward, Eelco de Boer, Dan Kennedy, and quite some others), because I only buy occasionally from them, I often have my own ideas about what they offer content-wise (I have no complaints about their content though, because that is rarely my reason for following them), and I don’t refer.
• The domain name register and hosting party, because I won’t refer others to them
• Utilities and phone network provider, because I won’t refer others to them
• The office landlord, because I won’t refer others to them
• Some software suppliers, because I won’t refer others to them
• Several coffee bars, cafes and restaurants where I come more often, because I like it there, however I’m not referring others
• Several web developers, online marketers, film makers that I’ve hired in the past – I have not been ideal to them because they either didn’t deliver satisfactory results or they didn’t do it in a satisfactory way
• All of the charities that I support, because I’m not engaged (I just pay), and won’t refer anyone to them
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week 8
day1
to whome am I an ideal client.
The question only made already a mind schift.
1. to my telephone provider: I'm in and stay in. Pay and don't make to many changes
2. to my garage: I'm loyal. come for the appointments. Pay right away.give good referrals (in realize)
3 .to my homecleaner. She has a number of clients. when someone cancels an appointment she can come to me. I always say yes, am happy and satisfied and pay right away
4. to you Nisandeh...I came inline and stayed inline as a client since years. assisted and gave referrals
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Dag 1 - bedenk een lijst met providers waarvan u denkt dat u een ideale klant bent voor en voeg naast elke provider de redenen toe waarom u denkt dat u hun ideale klant bent.
(word niet boos als je niemand op de lijst hebt... dat is een beetje de norm, niet de uitzondering);
I think I am an ideal cliënt allready for a lot of companies which I buy clothes, car, travelsleeper, food, insurances, other materials and energy from.
Because often I choose and stay with companies for good quality and reliability. pay fast, give positive feedback.
I'm not going to make a list of those companies.
I'm an ideal cliënt for our zzp handyman company Jos. In the last ten years, I let him do all the renovations on our (my) house (because my husband says he can do everything, but he is older and is a zzp accordionbuilder without disability insurance. I choose that the risk was to high to let him renovate my house). Me and my husband and Jos are nice company for each other, we are happy to be in each others company, a lot of days allready. He is a very good builder and we are very gratefull and happy with his work and we are good payers for him, we never negotiate about the price, we never complain about the price (and he was not cheap, a years salary untill now). He has a very bad website (I just looked) but he doesn't need the website at all. always busy. we refer him to people, in case he might have time sometimes. Almost finished with us for big renovations, we will ask him allways when we have to do something on the house.
I hope I am an almost ideal cliënt for my bulgarian kaval teacher. I am a student since one and a half year and found him in beginning of corona on internet. He is a musician on a very high level. He started online teaching then. I think I'm an almost ideal student because I'm really very dedicated to learn to play the kaval and I really did exercise on a regular basis untill now, funny enough, with my Dutch ears, I'm making progress in Bulgarian music much more then I expected and probably also then he expected (although he is a teacher with a very positive mindset.). I'm a good payer, me and my husband share almost everything about lessons and concerts he shares on social media and visit concerts offcourse when we have a chance. http://www.zhivkovasilev.com; http://www.outhentic.eu; http://www.arifamusic.com. I want to be a better student by searching even more for my on limits now, assessing instrument and music and asking myself and him really good questions. I want to go on for longterm.
I think I am an almost ideal cliënt for Pauline and Jannie from PersoonlijkeKracht.nl. Because I subscribed for their methode and training recently, am very motivated to learn their method and be able to use it in my own business. I'm enthousiastic, good payer, dedicated to make it a succes. Will refer them in a few weeks when I am more experienced in explaining their colourmethod.
(p.m. tomorrow Samsarayoga, Internationaal Centrum voor Nieuwe Therapieën, Kaouthar Darmoni etc.)
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For whom am I not yet an ideal customer but almost:
Samsara yoga, yoga and pregnancy yoga training '88-'91, with the late Rita Beintema, forever in my heart, one of the founders of yoga in the Netherlands, I followed when I was pregnant with my first child, when she was two weeks old I picked up my diploma together with her and my then husband. she also received one: 'because of putting birth into practice'.
I practice too little in favor of all kinds of 'more urgent matters' in life. doesn't make sense. I know the path unfolds when I practice. And: do not know which sage these become: 'You are the greatest book that ever was and will always be.' and: 'It must come from the fact that the book of heart opens up, if it is to be valuable.' So: practice. Then I am still one of her students who practices. And with that a kind of ideal.
Her first book, about learning to see feeling, is called Real Being. Being Real is the core of my business. I want to be and become her ideal customer. what is needed: choosing and prioritizing.
Then a training in pregnancy yoga with Elisabeth Wesseling. Fascinating, instructive, but I don't feel the connection anymore. I am not and will not be an ideal customer. I don't understand why.
International Center for New Therapies, training for naturopathy with blossoms, oils, stones, sounds, colors, metals, until 2004. Also forever in my heart and I in hers. always connected. I'm going to go on a repeat weekend in December and then follow her training again. The therapies have evolved. I'm going to apply it, now I have the confidence to do that.
A few years ago the corresponding PSBK, PsychoSocial Basic courses, and a number of years ago when the rules were different the Medical basic subjects certificate was obtained.
Maybe I'm not her ideal customer yet? the connection is strong. What it takes: choose and prioritize.
Bones for Life: training for bone strengthening for women in particular, great loot within yoga and Feldenkrais. Almost finished in a busy period of my life. So: not an ideal customer, I don't think I'll be anymore. do use elements within yoga and dance. What it takes: choose and prioritize.
Kaouthar Darmoni Divine Nine Dance Training: great online dance training from amazing woman. For now, for myself. Integrate elements into my offer. Preferably follow her teacher training in the near future. What it takes: choose and prioritize.
Nisandeh and Vered Neta: I'm not an ideal customer yet. Because I have been following you for years but only occasionally bought a book, I think I have been to the last big live event in the Netherlands. I think I thought, if I want to experience that once, I really have to go now. I found it very fascinating but in my experience very American and noisy. Bought two subscriptions for Business Academy (or whatever it was called back then). Honest buyer, two accounts in one house.
what I now experience from you: loving, real, authentic, sincere, dedicated, overflowing, inspired, lots and lots of of experience in life and business ...
So I want to become an ideal customer. What it takes: choose and prioritize.
And with everything of course: money. so far I am always a very good payer. All sorts of things.
Yesterday I forgot about a few people of whom I am really ideal customer: our hairdresser, our pedicure.
And: All the people who do work for us in Bulgaria: renovating, keeping garden, pruning trees, insurance, taxes, struggles with electricity and water companies, etc.
we are ideal customers for them. The core of that: keeping your word on both sides, honesty about finances, certainly not underpaying if someone does a very good job, the trust and patience with each other must be very high. making agreements and resolving any misunderstandings is a challenge. Especially if the official language is English, neither our nor the Bulgarians' mother tongue. It has been working with the same people for ten years (after a few failures).
181 comments
Day 1 – come up with a list of providers you believe you’re an ideal client for and next to each provider add the reasons why you believe you are their ideal client.
(don’t get upset if you’ve got no one on the list… that’s kind of the norm, not the exception);
1. Websitemaster: ideal because i lisen to all her advice and pay for it.
2. Weleda: as massagetherapist I buy a lot high quality massage oil. But not huge quantities....
3.Holland & Barrett: as professional an private person I buy all kind of products. So I guess i am an ideal client.
4. Editor of promotionmaterial. As a small company I might become a regular ideal client, since I am a loyal customer.
5. Online academy hosting: small client. Not ideal.
6: Hema: sheets and towels. Loyal, but small quantaties.
Conclusion: Holland & Barrett will see me as an ideal client, since I buy all kind of healthproducts, food, oil, aromatherapy, herbal tea, vitamins...
All the others on the list not, I guess. Maybe my webmaster will see me as an ideal client, because I take all her advice.
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Who am I the ideal client for?
My coach education.
I actively promote their trainings, offer my time and expertise to learn more and stimulate my own growth. And I will (almost blindly) take the courses they offer. Whenever I face a challenge, they are the first provider I think of.
A hosting provider.
Any client who needs a website, needs a hosting provider. And they all go to the one I refer them to.
I'm back
Now a dedicated father to my daughter Feia. Very happy and now in love with both her and her mother. It's an exciting adventure.
I will be catching up on the exercises of the last two weeks as well. There's a whole new motivation to make my business bigger than ever.
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Hi Max, again congratulations with your beautifull daughter & your new motivation beyond borders, to the moon and back!!!!
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Congratulations, Max…
Wonderful to hear about your daughter.
Enjoy your daddy days.
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WOW Max, this year is getting bigger and bigger for you, congratz!
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That’s beautiful, Max!
Congratulations and welcome to this world Feia! 🥳
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Max, congratulations to you and your wife with the brith of your daugther Feia. I whish you all a beatifull journey in to life.
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WOW , congratulations Max, I wish her and you all the best
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Again, congratulations! Great to have you back. Hope to see you next Zoom meeting. For now, focus on the things that matter most.
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Congratulations! Wish your family all the love, health and luck life’s got to offer!
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Dear Max, congratulations with the birth of your wonderful daughter Feia! I am touched to read that you feel a new motivation to make your business bigger than ever because of her. I totally relate to that feeling. I am sure you will succeed in everything you pursue! Can not wait to talking to you again! But there is no rush! First things first. Hugs to your lovely wife
95 comments
Day 1.
I think I am a ideal client to my webdesigner. That means that I had experiences with another before. That person was technically not bad but I needed to hire persons for the design and couldn't find something good together. This webdevelopper/webdesigner is perfect how he does everything with the great ideas he is bringing extra for me. When I speak other people that have problems with the right webistepeople I always promote him. I think you can only be an ideal client when what you get is excellent service from businesses and people who do more then you yourself expected from them.
189 comments
WEEK 8 - DAY 1 - Providers I believe I'm an ideal client for and why
Tsuki - participate in all of their retreats and courses, implement their process daily, referred my whole family & the rest of the world to them, give them acknowledgement, feedback and support
Bridgeman - participated in all of their trainings, implemented like crazy, referred like crazy, gave acknowledgement, feedback and support
Count4You, my bookkeeper - Give acknowledgement and feedback, give them as much work as I can, referred several others, pay on time
Homeowner - always pay on time, take good care of the house, value a good connection with my neighbours, referred one of my neighbours to them
Kwikfit - Service my car there every year, acknowledge them, pay on time, leave reviews and feedback
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• Day 1 – come up with a list of providers you believe you’re an ideal client for and next to each provider add the reasons why you believe you are their ideal client.
CRM provider, I am a loyal customer, pay within 24 hours, exactly in target area, get consulted about new feature, know nearly everyone on the service desk, I am reasonable in my requests, if they are busy and my issue is not urgent they deal wit hit later. I have already brought on some new customers fort hem.
My bakery, the staff likes me, I am loyal, I order all lunch and bread related articles there. And a few companies I work with order there as well.
My office landlord, I am a nice tenant, very likeable, brought on new tenants, very social, willing to help others, I pay a year in advance and keep the office nice and tidy.
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I realized that I am not an ideal client for a provider. I think.
Maybe I am only an ideal client for providers who only want their ideal clients to buy their product, no matter what it costs. And I honestly am someone who can easily buy stuff, but not trainings.
So in this exercise I thought about how am I acting for the providers where I bought something the last year. And did I act as an ideal client on the way I see it?
So I think I am almost an ideal client for (for example) Hilde Radt, because I think she would like this for her ideal client:
- Actively respond to the providers messages in her facebook-groups
- Not to know everything, but believe that the person provides good training and will buy it to follow
- Be open to new products and trainings
- After buying a product from provider: post it on social media and tag the provider
- Start the bought course immediately
- Actively participate in webinars
- Comment on the person's posts/stories on social media
- Is happy with an unexpected extra such as a gift or a discount
- Will easily buy another product, service or training
- Support the provider
- Do and follows the advices from the provider (active, implement it)
Like I wrote at the comment of Marcel, I realize I would like from the provider something to let me know that I am appreciated. And that can be in different ways like a discount for a next follow up product. Or a unexpected gift. Because I would like to get it. So now I think my ideal clients would also love it when they feel appreciated, and when they will get something extra's.
So I will think about this.
I have bought some gifts for my almost-ideal-clients whom I interviewd last week.
And I will think about making extra's for the new ideal clients who will participate in the program that I will develop and launch in january 2023.
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Hi Sigrid, the way you treat your provider in your example, sounds pretty much like an ideal client to me.
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Thanks a lot Rudolph
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Hey! Maybe they would appreciate it when they get this (let me know I am appreciated) as a warmhearted feedback to them?
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Something to think about...
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Before I mention the list, I already knew about myself that I am very brand loyal. My list:
1. Apple: I have been using Apple since 1993 and am a true evangelist. My bonus kids call me Appleman. I absolutely hate Windows and at the companies where I have worked as an employee I was in the top three of requests for help. I needed the most help getting along with their Windows computers. What I recommend to everyone every time when it comes to computers: I've been working with Apple since 1993 because I don't want to waste time on how things are going to work.
2. AEG: Ever since my first marriage I have been buying white goods from AEG because I had bad experiences with Bosch and think Miele is too expensive. At this point, my confidence is a bit shattered as the new washing machine is failing. Nevertheless, AEG's service does not let me down and that makes their slogan credible to me: AEG does not let you down.
3. XS4ALL: this is a painful story because I think XS4ALL has such a great service. I even trained the XS4ALL trainers. I heard their philosophy and it appeals to me because that's how I experienced it as a customer. They place overqualified personnel in the position of service workers. They know more and they do more for their customers. I still see it as a black day that I was forced to switch to Ziggo. There is no isra point in the new house where we live, so XS4ALL could not connect us to their internet:
😭 😭
Yet I still promote them.
4. Marantz: My amps were from Yahama since I was a kid until I heard Marantz. I was immediately sold and have Marantz at home with
5. B&W speakers: I can be brief about this because of what a salesperson said to me when I was looking for extra speakers for my Marantz amplifier: You have just heard the small speakers from B&W, then there is no point in going any further. search for others. That was absolutely right and what do you think of this comment from a seller after I had my B&W speakers for a year and wanted to buy an subwoofer. The seller asked what type of speakers I had and after my answer he asked why I was looking for a subwoofer for these speakers. According to him, this was completely unnecessary.
As an ideal customer, I am sensitive to how I am treated. I really appreciate it if they make an extra effort for me. In addition, something should work sustainably and it should do what it was made for. If it meets these criteria, I'm an ideal customer. That the way I am too: I always overdeliver even if its for free. The chance that you will meet me at an Axxion-shop is very small.
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Hi Marcel, I also as an ideal client I am sensitive to how I am treated. So I'd like to tag the others, refer, be active and get started with what I've bought. But if I don't hear anything back or if there's nothing extra unexpected with it, I won't buy something from that person again.
This makes me realize that I would like that myself, and that probably my ideal customer would like that too. Something extras. And I don't have it yet. Something to think about.
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Hi Sigrid,
Here's an addition to what I've learned so far and what you can include in your thinking. First it was the triangle price, service and quality. The service turned out to be insufficient and was supplemented with customer friendliness and we have now arrived at customer experience. What can you give as extras in the customer experience? That extra customer experience is also homework for me. I already use coach walks and use the punching bag with a meditation exercise. The location and surroundings also play an important role and I am still looking for that unique place.
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Hi Marcel, that is a good one. More thinking about the custom experience. Thanks
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Good insight!
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WEEK 8, DAY 1 – AM I AN ideal client?
Come up with a list of providers you believe you’re an ideal client for and next to each provider add the reasons why you believe you are their ideal client.
1. Digit Services, an ict provider. I have been their client for years now and I always refer people to them
2. Our cleaning lady, I support her whenever I can and refer people to her.
3. My personal trainer, I do what she tells me to do and refer people, wrote a review; unfortunately she emigrated to Austria. But we’re still in touch.
In general I speak more highly of people and not so much of organisations. This is a important insight, because I do want more companies as clients.
>> I am going to become an ideal client for some of my providers. <<
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Oh I think I have the same!
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Let me start by saying that my moment of truth telling here last week has payed off. I did an ROI calculation for the ten most likely candidates as ideal clients for my new product, based on time invested, number of people to train per company, number of companies to train to 1M, annoyance per group, amount of interaction needed per group aka how many service interactions. There was a clear winner, and two similar runner ups. So... small pivot, much better alignement. And guess what? This group KNOWS already the basic drill. No handholding...
What brings me to this weeks question. Can I be their ideal partner? Have I been in the past?
For nr 1: yes. Totally. I fix a number of their problems, get them a brilliant ROI, with a solution that totally fits their way of handling things. 10 companies like this are more then enough, and I have those in my lukewarm network. It is a matter of calling the ceo's and ask them to bring a teammember to a demo. But: I will ask and test if it is correct what I am assuming. Need to look into the how, so it can be done fast.
Do I refer them? I do. I refer all my partners. I'm a bit on the end of the line, and not all my clients are their ideal clients. But now and then I get contacted early in the process, or there are complaints about a provider, at what point I refer my partners. I've gotten them a number of high lifetime value clients that way. They get referred for bringing me on - that might be a bit next level.
In my honest opinion, referrals are not what they need. They are also maxed out. They need solutions. I started thinking about how to offer that instead of the often non ideal referrals I have on offer.
I'm not an ideal service provider right now. I hate my job, not ideal. I'm slow and expensive. Bad with people management. But - I do bring ideal aspects as well. I've a warm network of civil servants. They pick up the phone when I call. I talk their language. They trust me and respect me. I see what will be key remarks later on and prevent them from blowing up the project. I don't take no for an answer, and push till the last minute for the yes if I truely support a permit application - leading to last minute yesses. I call out civil servants BS and remind the gouverner of implications if that is the new standard. Yes, that freaks everybody out, but #realtalk is what wins me cases - and keeps the system clean for all from ugly precedents. I set up a profession representation with the government, do some direct influencing, point to interesting speakers, introduce high level.
Could I do more? Probably. But that would involve more talking... so, I prefer to build a system that fixes issues that really hurt my partners. Get the fun back in the job, leading to less leaving employees (the real disaster. A client leaving is replaced in no time, an employee might take months and guess who needs to do their job in between? Yup, the boss himself ...)
It might make me a bad soldier, but a good leader in the shadows. Does that count as well, or is this solely about referrals? In that case, I need to think about who I can apply it to. Maybe my fiverr supplyer for swept path designs. He hinted at architectural work. I can give him that yet, but I could let people know about him. Haven't seen his work on buildings though, and language is a difficulty. Will think about it.
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I can't give him that yet etc...
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Inspiring to read what you do to help your clients get permits through and how you make use of your network for that. And then in the end, when your way of working also keeps the system clean, it's also a win for the bigger whole. Awesome.
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Of course this section couldn't just be about referrals, rather than providing (or being able/willing to) what they really WANT and NEED (solutions, in your case). Interesting to read your reflections about this.
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Hey Sin,
We didn't connect a lot yet here I think, but I aways read your comments- they often give me a different angle to look at things and you don't shy away from your opinion! Love it, besides that you are very warmly giving advice on topics you care for.
It is also very inspiring you seem to be a calculation-person... I am not... it always leaves me in awe when people are.
Congratulations on the finding a new partners for your new product.
You seem to have a symbiotic relationship with your clients- as they also are your providers?
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Day 1
I am the ideal client for:
- The shops I go to buy new clothes, I say what I want they show me and if I like it I buy it and I am not nagging about the price it cost and trust theme for
there advice.
- My barber because I pay for what I want theme to do and dont go for a cheap barber am am also willing to wait my time and listen when they say dont do
it
- My co- workers as I am always willing to think with theme about there clients
- The municipal swimming pool, I pay theme for 3 persons even if one of theme is sick and cant come
- Multipal local shopkeepers because I order by theme and not cheap over the internet (our local photographer for a new camera, our local kitchen
appliances shop for a new dishwasher, fridge, induction, extractor hood. I prefer theme to earn some monny insrtead of the big online shops.
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Being or looking for ideal clients is in my experience on a personal base.
For me at this moment it is Inner Singing. I give recomnendations and brought in a new client. I completely believe and trust them (read:her) and take every program they bring out.
In the early days of Open Cirles, for the same reasons, I was an ideal client aswell.
Nowadays I'm still enthousiastic about some brands. (For Martin Guitars I even wear theit t-shirt) Although I know I might never change brand, I morely keep my enthousiasm for my self, unless somebody asks for my advise what to choose. You can call it passive loyalty.
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Day 1. To whom am I an ideal client (and why)
• PlanEllen (web development), because I give her all the flexibility she needs, I never question her invoices, pay them directly after receiving them, refer people to her for services that she can offer, and have given her advice regarding several business issues
• The Trainers (circuit training gym), because I’m enthusiastic, have referred somebody to them, give the owner constructive feedback on aspects that could be improved
• Printenbind, because I’ve ordered there often, and have referred others to them
• Some software suppliers, because I always renew, never draw on capacity from their customer service, and have referred some people to them
• Macvoorminder, because I’ve bought multiple times, and referred others
• All my insurance providers, because I pay the bills timely and never make a claim
• The landlord, because I pay the bills timely, I’m respectful to the house, and to my neighbors
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That's a lot of I pay them. Do they notice you?
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Nope, certainly not all of them, and that's why I included them. I deliberately played around with different suppliers' definitions of an ideal client. Let's not forget that there is only one dogmatic definition of that, which would include noticing me, wanting more from me than just paying, or the relationship being symmetrical in important ways. There are several parties to whom an ideal client is someone that pays without ever complaining, being in touch, or even using much of what was paid for. That said, my list does include parties that do notice me, where the relationship is more symmetrical, etc.
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Hey! What do you mean with: one dogmatic definition - didn't get that..:D
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Hi Bas, "one dogmatic definition" was phrased more strongly than necessary, "one definition" would have sufficed. What I meant is this. The comment/question I responded to implied that if certain suppliers are not noticing me, I couldn't qualify as an ideal client to them. That assumes a definition (behind me being an ideal client to a supplier) that involves - at the very least - that I am actively noticed (and, filling in some blanks, perhaps also that I am appreciated / liked / and whatmore in the sphere of active/constructive contact). What I was pointing out (and giving examples of) is that this is certainly not the only definition of being an ideal client to a provider. There are (classes/segments of) suppliers to whom an ideal client is one just pays without ever complaining, being in touch, or even using much of what was paid for. A notorious example of that are the dormant members of gyms. Especially to the bigger chains, they are the ideal client. They won't admit that and will suggest the opposite for marketing purposes, but insiders know that this is the steady/core engine of the cashflow. Let me know if this didn't clarify the unclarity.
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day 1.
first thought is I'm nobody's ideal client. I'm not ideal at all. Just an opinion.
second thought (after talking with my buddy) is I'm perfect and just ideal when I overcome all these thoughts of "help, don't want to be visible on the internet, etc etc bla bla bla"
Put it right away in action. My hairdresser asked for a review. last week.
And I did it. Right from my heart. It felt so good to do it and I had fun with it. It gives good vibes and energy.
I will keep doing this.
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nice one!
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Day 1 – come up with a list of providers you believe you’re an ideal client for and next to each provider add the reasons why you believe you are their ideal client.
My Tao teacher Master Li
Why:
I followed all the courses my teacher gives it doesn’t matter if it’s live or online. I also do all the exercises that he recommend to do. I live the lifestyle that goes with the Tao. If my teacher needs any help in the department that I know is of my expertise I will give it to him any time. I am a teacher in this system he teaches. And the lessons that my teacher teaches me are woven into all the companies that I am a part of. This way I am able to pass on the precious teachings that has been taught to me.
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So much value you are bringing. Love it.
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This speaks volumes, Nanda. Beautiful!
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WOW , great commitment and service
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That is awesome.