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Chris Angelopoulou

Yes, focus and stay positive. Stop and be happy of what you achieved so far!

Automate where you can; orders, quotes etc.

We offer VIP discounts to our customers. We also like to give them a small gift with every order.

Haven’t thought about it but I will agree with Gerdy, to have a strong name out there first.

Be nice, share a story and be proactive. Be ready to lose money. And all the above of course.

It is tricky. We changed our prices but due the economic situation at the moment it is against us now.

Stop have a coffee and start putting things in order. If it is not working make take half day off to calm down and start fresh later.

Relax take your time and maybe in head combine stories from other companies or discussions to come up with a better solution. Plan ahead and connect the dots for every project / job.

It really depends on some many other factors as well. We increased our prices and reduced our cost but we are having the worst 2 months ever!!!!! But with the economic situation, energy prices,war and everything else that is happening people are not buying.

We don’t do any cold calling. But we found it so annoying when they are doing it to us.

Maybe a book for people that don’t have much time! Straight to the point.

Emotions. We always stay in an environment where we trust and respect someone. Somehow that person earned our repsect.

For our product is difficult to get referrals. But in a way the influencers we are using are like “trusted friend”.

No idea! Make a business plan and look for investors I guess

1. Story telling 2. discuss about crazy ideas for innovation and advanced systems

1. plan in advance – especially food for the kids. 2. get a cleaner 3. stop and think instead of running all day for no reason (like me!)

1. Add a countdown until the big day on the website. 2. Pre-sell it 3. Do a press release

In replay to Gerdy Heek

I am trying everything but nothing is working so far lol

All the above and more! A little bit more difficult for a retailer than a consultant, but saying that presentation is key.

Definately treat myself with a cold JD!

With Asana, Jira and similar programs you can create a project or epic and then create smaller tasks inside. Then you can review, approve or reject a task that it was or wasn’t done according to the brief. It’s a good way to deligate without losing time and control of the project.

A bit tricky for us, since we don’t have 1-1 sessions with our customers. What we think they want came from working on an actual shop for many years. We wanted to listen and talk with them and be able to sell them something they needed instead of forcing them to buy something they wouldn’t use. We end up with many returning customers. We are trying to apply the same approa… Read More

Something we are still working on to improve, but we used before something like ‘just to say thank you’, ‘free points with your next purchase’, ‘here is your 10% off (with a gift icon)’, ‘free shipping’, ‘are you ready for our biggest sale ever?’

We are trying to be as helpful as we can even if in same cases it means losing money. Also for returning customers we like to send them a small gift with a thank you tag.

Accounting, graphic design and content writing for blog and social media. Not my strong areas and it saves me so much time.

Find time to think. Tell me kids not to wake up 2-3 times every night.

Listen to their feedback and understand their needs. For example we test every size for each product to make sure if it is suitable per size. We don’t create small sizes and then scale them up to bigger sizes. We only use plus size models and influencers for our designs. We use reviews from different sources to showcase more happy customers. But as always we can’t please e… Read More

Not sure for our sector. Maybe a monthly memebership? Others tried it and it didn’t really work.

For us is google shopping, instagram and reviews!

I can’t do everything so areas like accountancy, design and writing I allocate the work to others. And a mentor of course

What is important is for my kids to let me sleep lol

Do not interrupt. Do not rush a meeting ignoring something they want to share. Something simple could be important to them. Keep an eye on how you use your hands and their body language. Finish the meeting with a clear plan of what is doing what.

Be honest and care. When you are not trying to sell everytime people will start listening and value your opinion. I had a customer who said ‘I like listening you talking’ lol. It came natural from him while I was thinking out loud

Keep reading, news, relevant websites and blogs. Everything is useful at some point and it could generate a good idea. Keep testing using different tools.

Automate, automate & automate more if you can. Use agile tools to automate tasks and data studio to blend data for sales and traffic. If the day is 7 hours plan 4-5 to do work and leave some time to think. Take a few steps back and view your business as a customer – make personas to understand how different customers will react to the product/ service / website.

work as a team, not as competitors.

We work with freelancers and so far it is going well. A personal relationship matters.

1. Small steps including testing before applying the approach to an entire campaign 2. Feel the love! If you are not feeling ready to do it maybe do something else

1. Be afraid to be different 2. Adding too many tasks during the day 3. Do something quickly with the plan to go back and finish – yeah that never happens

1. Be realistic with your plans 2. Plan ahead and plan solutions for a bad situation 3. Have a back-up – especially with money

1. I am always doing my homework; for their company, their sector and any economical and social events around their business / sector 2. Story telling; a story from me and a story from another business 3. The discussion will always include future plans and how they can grow and be better than their competitors

Automate quotes, invoices, purchase orders. Automate review emails Automated discount emails Use csv if you are dealing with products API intergrations Data studio for automated data reports

Propose to them to do a reasearch to see if they can find another price, service, company.

These please! 4. How to Get Your Clients to Buy More Often 5. How to Use Crowdfunding for Your Business 7. How to Work Less and Earn More

Give something they are not expecting. Either a small gift or a tip for their business. Customers that we are having an overall business discussion tend to trust our experience more. Let them talk! It makes our job better and efficient.

Make an initial plan the day before. The pomodoro technic is good, smaller tasks even for the same project. Finish it and have a small break. Go back and move on the next task.

1. silence is gold sometimes, until the time is right to give solutions 2. handle people strange habits 3. prioritise – what will make you more money

Interesting! We don’t have a VA it is worth checking how it can work for us!

It depends why they are unhappy and if they willing to find a solution together. If they just want to be unhappy no matter what, then maybe let them go. If they are willing to find a solution then always their is a solution to keep everyone happy!

My sister is keep telling me to do breathing excerises and I am always ignoring her lol. Maybe stop working and get out, do something different.

1. use the rules of 3s – to mix brand awareness, problem solving, news, new products etc. 2. use structured data to get a place in the drop down in search results 3. use it with social media, using a mix of posts 4. like me journalist is saying ‘recycle’ and reuse the content 5. get good quality links to point to your blog posts 6. optimise your meta tags

It needs time an effort. Facebook messaging ads are great for some sectors. Don’t waste your money with placements that are not working. Focus on placements on Facebook and Instagram that are working. Also set up conversion ads, anything else is awareness. Get a good number of followers to be able to achieve anything – around 1000 is a good starting point. Keep testing … Read More

Don’t panic! Your ex client must have competitors. Put together all the successful taks you did for them and approach them.

1. Content is the king! 2. Invest in latest technology 3. Get an investor 4. Work with influencers 5. expand and be everywhere; organic, paid results & social media 6. keep an eye on competition

Something interesting, if you are not using it already, is the functionality from Instagram to add guides. If you are writing new blogs often it could be a good tool. Have a look!

Again this is a subject to discuss with my kids! Again it depends, if the kids are willing to sleep on time. If yes, check emails, plan the next day, check my news feed, social media and business blogs.

I think this is something you need to discuss with my kids! lol Unfortunately it depends the day. But most of the days, is coffee, emails, orders, labels, take the orders and take the kids to school.

It seems all the above. Was never our priority so I am not sure!

1. try and test to find the voice of the business 2. optimise your website for search engines 3. set up analytics to see what’s going on 4. find quality backlinks for your website/ blog 5. collaborate with other websites – but not with guest posts or comments

1. Don’t panic – can’t do everything in a day 2. Plan the day in advance – use an agile software for repeated tasks and projects 3. Prioritise according to deadlines and urgent issues that will bring more money

1. try and solve their problem fast if possible 2. give them something for free even if they returned all the products 3. send them something for free with every order 4. we use a leaflet with a QR code to go to trustpilot and leave a feedback 5. we use a swing tag with a small gift to say thank you

1. to create awareness 2. to show your exprert position 3. refer to the book when suitable during a discussion 4. if only optimise it to get organic results and use structured data to be in positions 0 and the questions or also people asked

1. write valuable content 2. describe and solve a problem 3. create an active community

For me maybe have a reasonable plan. Actions that you can achieve whithin the day and focus on these.

For us is more to find the right influencers to wear our clothes. We are trying to mix funny, sexy and body confidence. Instagram is more tricky as the algorithm is different than all the others.

We are trying to think the Worst-Case Scenario, but because we are having a product and not a service we can’t control currency changes, shipping costs etc. Income is coming from 2 different business but still there are months that are difficult.

What do you do if your competitors are big companies???

oh yes I am having these days that I don’t want to do anything lol. The pomodoro approach helps. Smaller tasks and a break.

My clients don’t like many questions. My main question is what is stopping you or is creating a delay or is upsetting your team on a daily basis. Accroding to their reply I’ll come up with a plan to help them streamline their business

1. Brand videos 2. Product videos – including 360 view 3. Collection videos 4. Happy videos – like the one with a model that is turning around and she is wearing a different outfit 5. Shopping videos Probably distribute them on youtube and video. Remarketing works nicely as long as the videos are optimised.

For me the answer is to hire a professional. Sorry

I always do my homework. About the business, the sector and any relevant news 15min before the meeting a stop for a coffee and I am not thinking anything! Let them talk, observe body language and facial expressions. People love to talk! When the time is right impress them, adjust what you learned from your homework and from what they said so far.

1. Calm down and evaluate the situation 2. There must be a solution – not always 3. Try and change it to an opportunity 4. Re-package and adjust to new trends

Despite the fact that I love to spend money, I will try to: 1. Arrange one off fees on different months 2. keep calculating VAT to pay, so I don’t need to give all the money for VAT payments 3. plan ahead and get materials when there is an offer 4. instead of an awareness generic ads campaign plan one for specific events / seasons

1. Free company audit – marketing or anything else 2. Subscribe to get 10% off 3. Free tutorial 4. Series of tips on ‘how to’

I guess increase prices and reduce cost? Or adjust prices according to other economical changes? Shipping, taxes, currency etc. Yes definitely upselling and offers. SEO as it can give long term results.

1. keep learning 2. keep talking with other people 3. keep notes 4. spend time with your kids, especially when they are doing silly things that are sooooo funny 5. look after yourself

1. Create a workflow that is possible to do 2. Start planning a day before 3. Ask for help 4. Take it easy 5. Measure and see results

1. Plan ahead 2. search for offer for packaging for example 3. create an offer 4. upselling

1. To listen and to learn 2. To shares stories and experience 3. To offer solutions

Very tricky this one. 1. Vouchers – welcome vouchers. 10% off with your first order 2. Free shipping 3. Newletters with offers 4. Good customer service 5. Reviews – if you have reviews for individual products connect them to a system like trustpilot to show them in organic results and google shopping 6. Reply to reviews even if these are bad or unfair 7. A gift, s… Read More

In replay to Nisandeh Neta

prfire.co.uk/ – pay as you go but a bit limited. They’ll publish to specific websites but we found if the press realease is good bigger websites will approach you. agilitypr.com/ – subscription based. More organised with journalists and bloggers from big and small websites cisco.com/c/en_uk/index.html – pay as you go, but more expensive than the first one I hope if helps… Read More

1. Find a software for press realease and content distribution with journalists 2. Influencers – not the big ones but those who are willing to work with you for free or for a small fee 3. Bloggers 4. Try and solve a problem. Don’t try to sell anything 5. Maybe use something like buzzsumo to see the trends out there and find opportunities

1. I love the Shower Principle or what I call my coffee storm. 2. Read everything, at some point you’ll connect the dots and maybe you’ll create a new product / service 3. Observe other companies, other people. A simple discussion can lead to a new product or service 4. Keep an eye on the competition; they are spending so much money to test products / services. Why not to… Read More

1. Take a break, go for a walk and get some fresh air 2. See the positives and what you achieved so far 3. Rearrange your plan. We can’t be as productive every day 4. Use agile software to plan your day(s) and make smaller tasks 5. Use the pomodoro technique it helps to do smaller tasks, have a little break and go back to start another task 6. I usually call my sister for … Read More

1. buy when there is a sale 2. buy bulk 3. buy when the currency is better 4. review what works and stop it if there is no return on investment or return on ad spend

1. use agile tools. something like asana to plan your days and repeating tasks like blog posts. 2. allocate 5 hours of work and allow 2 for extras 3. plan ahead 4. keep notes 5. prioritise jobs that will give money – leave nice to have actions for later 6. connect the dots – jobs / tasks that are connected and it makes sense to do them together 7. use canva or hootsu… Read More

In replay to Chris Angelopoulou

So sorry. Conversion Rate Optimisation; it includes any actions including functionality to improve conversions

1. Redesign often and do A/B testing 2. Create functionality to help you manage it faster and efficiently. 3. Make a website easy to use for customers to take an action. Fill a form, buy a product etc 4. SEO, SEO, SEO and quality back links 5. Google shopping, Bing Shopping etc if ecommerce 6. CTA’s, and CRO as an ongoing process 7. Use a continuous improvement plan … Read More

1. Write a blog using a long tail phrase – especially if it is an ecommerce website. Describe a problem and give a possible solution 2. Write about something new, a new product, a new service 3. Write about awards and events 4. Embed videos and reviews if possible What we found was, that if you can’t add any more content to the blog, just stop. Don’t write anything e… Read More

1. Read about their sector what they do 2. Identify common problems with daily tasks that they are taking them more time to complete and give solutions. 3. Study their competitors; products, service etc. Propose a plan, solution, functionality to put them ahead of the competitors instead of following what their competitors are doing 4. Give them something they are not expe… Read More

1. Automate invoices, quotes etc to have time for more important areas of the business 2. heatmaps and recordings if ecommerce to see how customers are responding to the website 3. stay loyal to social media plan 4. shower storm for new ideas and functionality to streamline yours and your customers’ process 5. Stop, think and pre-plan

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